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F.A.Q.

General Questions

  1. My trial just ended and I want to buy Fashion Boutique. What do I do?
  2. I would like to contact you and ask you a question/send you my feedback about Fashion Boutique. How do I go about doing that?

Hardware Fingerprint & Game Activation

  1. My serial number doesn't work. What do I do?
  2. I'm trying to activate Fashion Boutique but it doesn't go through. What's going on?
  3. What is my Hardware Fingerprint and where do I find it?

Issues & Bugs

  1. I'm playing Stage 1 and the Tutorial asks me to deliver the items to the Teenagers but Maya won't go there. What gives?
  2. I'm having trouble with Stage 48 in Houston. A New Garment panel pops up but there is no garment inside and clicking on the Continue button does nothing. What can I do?

My trial just ended and I want to buy Fashion Boutique. What do I do?

Getting a license for Fashion Boutique is very easy and safe. Remember to note your Hardware Fingerprint before filling in the Order form as you are going to need it later.

Please find out more on our purchase section.

My serial number doesn't work. What do I do?

This is can be due to either:

  • An invalid serial number generated from our system because of an erroneous Hardware Fingerprint provided by you when purchasing the game. In this case you will have to contact us, provide us with the correct Hardware Fingerprint and we will send you a new serial number which will work as expected.
  • A mistyped e-mail/serial number combination. Please copy and paste the serial number exactly as it was given to you.

I'm trying to activate Fashion Boutique but it doesn't go through. What's going on?

If when trying to activate the game you get the following message "The name/key you entered does not appear to be valid. Please try again." you should check for:

  • An invalid serial number generated from our system because of an erroneous Hardware Fingerprint provided by you when purchasing the game. In this case you will have to contact us, provide us with the correct Hardware Fingerprint and we will send you a new serial number which will work as expected.
  • A mistyped e-mail/serial number combination. Please copy and paste the serial number exactly as it was given to you.

What is my Hardware Fingerprint and where do I find it?

The Hardware Fingerprint is a unique 9-character code that corresponds to your computer only. It looks something like A32H-F5F2 and it is very easy to locate.

In order to find the Hardware Fingerprint of your system:

  1. Run the game
  2. Click on Enter Serial
  3. Copy the Hardware Fingerprint you see on the left side of the window and use it either:

I would like to contact you and ask you a question/send you my feedback about Fashion Boutique. How do I go about doing that?

There are many way to contact us. The quickest one is to use our Contact Form on this site. If you would like to send a testimonial about Fashion Boutique, please write us at feedback@totaleclipsegames.com.

I'm playing Stage 1 and the tutorial asks me to deliver the items to the teenagers but Maya won't go there. What gives?

This issue has been reported by very few people (out of the thousands who have played the game) and we need to collect more information about it before we are able to address it.

In the mean time you can play the game if you click on "Skip Tutorial" on the top-right side of the screen, as soon as Stage 1 begins.

I'm having trouble with Stage 48 in Houston. A New Garment panel pops up but there is no garment inside and clicking on the Continue button does nothing. What can I do?

This is actually a bug that affected all versions prior to 1.0.3, which we have addressed with a patch that you can download from this site.

If you find out that the patch doesn't work as expected on your computer, you will have to update a file in the Fashion Boutique directory manually.

Please find the installation directory of the game (e.g. C:\Program Files\Total Eclipse\Fashion Boutique) and then download the file levels.dat from http://www.testudios.com/files/fixes/levels.dat and place it inside the \dat directory of your Fashion Boutique installation, essentially overwriting the existing levels.dat file.

Once you do that you should be able to play the game without any issues on Stage 48.